How buzzer call forwarding keeps deliveries on schedule

September 29, 2025

With Protobuzz, you can forward buzzer calls to multiple roommates, concierge staff, or security in a specific order. If one person misses the call, Protobuzz rings the next contact and can also send an SMS alert. That means couriers reach someone on the first try instead of leaving with the package.

Create different call-forwarding chains for weekday deliveries versus weekend drop-offs. For example, ring the building concierge first during business hours, but switch to residents after 6 p.m. when the front desk is closed. These rules live entirely in software, so you never have to touch the hardware panel again.

For larger portfolios, configure call-routing templates per building. Downtown towers might escalate to a dedicated courier hotline, while boutique rentals forward to the on-call host. Whatever the structure, Protobuzz gives you granular control over every buzzer call.

Delivery teams love predictable access. Create a code that works weekdays between 10am and 4pm, or only during a scheduled drop-off. Once the window closes, the code expires automatically—no need to reprogram the panel or chase the courier.

• Timed codes: Allow couriers into the lobby only during staffed hours.
• One-time codes: Provide a single-use access code for high-value deliveries.
• Recurring codes: Let trusted vendors in on a weekly schedule without sharing permanent credentials.

Need to support multiple carriers? Assign unique codes to major couriers (FedEx, UPS, local grocery services) and analyze usage to fine-tune staffing or automation windows.

Protobuzz pushes notifications whenever a delivery code is used or a courier buzzes your unit. Household members can meet the driver in the lobby or confirm that a package made it inside. Property managers can receive the same alert to keep the front desk in sync.

Notifications can be tailored by group. Roommates get mobile push alerts, concierge teams receive SMS messages, and your property manager can receive a daily summary email. The result is a calm, predictable handoff for every package.

• Mobile push: Alert roommates instantly so someone can meet the courier.
• SMS backup: Notify concierge or security if nobody answers the buzzer chain.
• Daily digest: Send an email summary to property managers for audit records.

Together these alerts prevent missed deliveries and keep residents informed without overwhelming staff.

Need to confirm whether a courier arrived? The activity timeline shows which code was used, who answered the call, and the time of unlock. Search or export the log for security reviews, insurance claims, or simple peace of mind.

Exportable logs are especially useful when you manage multiple buildings or need to share proof-of-entry with residents. You can filter by entrance, unit, or access code to verify exactly who opened the door.

Many property managers also push the report into their BI tools or share weekly highlights with boards. Transparent delivery analytics demonstrate the ROI of smart buzzer investments and surface which entrances might require staffing adjustments.